What is a DSL transfer (churn)?
A DSL transfer or "churn" is the process of switching from
one Telstra-provided ADSL Internet Service Provider (ISP)
to another. This allows you to switch to us even if you are
already on DSL with another ISP. Disconnection from your
existing ISP and connection to us is done in one step so
the time you are offline is as little as an hour or two.
Are there any drawbacks of churning?
Your existing DSL provider must be a participant in the
If your existing provider is NOT a participant
in the churn process, then you need to firstly cancel with
your existing provider, and then sign up with CIADSL,
and pay the full setup fee. The best way to find out whether
your old provider is a participant in the churn process is
to sign up with CIADSL, telling us the name of your
old provider. Do not contact them directly to cancel. If
we can churn you, we will.
Additionally, whether you use
the churn process or not, there may be early cancellation
fees payable to your existing service provider. Be sure
to check your contractual obligations to them before you
churn. These fees (if any) must be paid by you.
How do I use the churn process to sign-up?
To use the churn process, it is important that you DO NOT
cancel with your old provider first. In fact, do not
contact them at all. Simply complete our application
form including the box asking for your 'Current ISP'. If
we can churn you, we will. We will inform
you if we are unable to churn your connection.
Can I change the speed of my DSL service
in the churn process?
Yes. There will be no extra downtime even if you change
the speed of your DSL line.
If I am currently with CIADSL, does the
churn process mean that it's free to re-connect with CIADSL
even if I move house?
No, because you will be changing phone lines and this is
not considered a churn. If you change premises (even if you
manage to keep your old number because you're nearby), the
new ADSL service you establish in your new place is a completely
new service as far as Telstra is concerned.
We offer ADSL from just $49/month and unlimited ADSL from
just $69/month. To find out more about our great deals,
all with free spam filtering, click